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M-KOPA use Appogee HR to scale their HR and Leave processes

MKOPA success story

M-KOPA is a connected asset financing platform that offers millions of underbanked customers, such as farmers, access to life-enhancing products and services.

The Customer

M-KOPA is a connected asset financing platform that offers millions of underbanked customers, such as farmers, access to life-enhancing products and services. 

Headquartered in Nairobi, they reach customers who are underserved by traditional financial services, which often require customers to have a credit history or assets to secure financing. Their  ‘Pay-As-You-Go’ financing model allows customers to get instant access to products from day one, while building ownership over time through flexible micro-payments.

M-KOPA has an employee count of just over 1500 and is based across 4 countries. Prior to implementing Appogee HR, M-KOPA had tried out several different HR systems, which were not able to service their needs. Anne Mwicigi, HR Shared Services Manager shared her frustrations with us “using the other platforms, we still had to manage a lot of staff data in Excel spreadsheets, which was inefficient and very manual”.

 

Implementing Appogee HR

The Kenya based company reached out to us in 2019 with their requirements for an “off-the-shelf solution that was easy to implement. We needed something to initially service our 900 employees that was easy to use & navigate” says Anne. Since then, M-KOPA’s employee count has grown by over 70% and they were easily able to scale their HR and Leave processes. Being Microsoft 365 users, M-KOPA have also benefited from the integration, which makes life easy for employees who can log into Appogee HR with the same credentials as their emails. 

“The best part of the system is the Leave management portion - it allows employees to simply submit their requests, while HR can have oversight on all the allowances. Appogee HR will calculate everything for us and has significantly reduced the HR team workload”. 

“On top of that, the support has been excellent. Any tickets raised are responded to in good time”. 

Do you want to see if Appogee HR can help you? Book a demo or start your 14 day free trial today!